Virtual Service Center

New Virtual Service Center Opens for Business Aug. 6

August 1, 2014

Information services is excited to announce the release of the new Virtual Service Center (VSC). Starting August 6, campus staff and faculty can submit requests for IS services and technical support via the new website. To learn about this new online resource and how to get started using it please visit: https://wordpress.up.edu/vsc.

Please note that the Zendesk ticketing tool will be retiring on August 15. After then no new Zendesk tickets will be accepted. There will continue to be access to Zendesk for IS to close out in progress tickets and reference any legacy tickets. For information or any questions regarding the new VSC or Zendesk retirement contact the help desk at 7000 or help@up.edu.

Coming Soon: Information Services Virtual Service Center

May 26, 2014

Information services is proud to announce its new Virtual Service Center, designed to be a one stop IS support and service website for campus users. From this new web interface users will be able to submit IS service requests, search a robust knowledge base, and chat with help desk staff. In addition, users can report issues, view real time outage information, and receive timely IS communications regarding current projects and services.

The Virtual Service Center will be launched in late June. Both online and classroom based training will be available upon release. Additional training details will be provided in the near future.

The VSC will replace the current Zendesk ticketing system which will be retired later this summer. This new platform will provide the additional features of a full-service request catalog, a searchable knowledge base, a workflow engine, integrated asset and change management tools, and help desk chat. IS looks forward to better serving the campus community through the new Virtual Service Center.

For additional information please visit http://up.edu/IS.

In November 2020, the month of All Saints, All Souls, and the Día de los Muertos, Fr. Richard Rutherford, C.S.C., theology emeritus, presented an educational webinar for the North American Catholic Cemetery Conference on the requested topic “Why burying the dead is a Corporal Work of Mercy,” available on the Conference YouTube site.

Natalie Nelson-Marsh, communication studies, presented “The Mental Mile Podcast: A Discussion of Gender and Career,” November 2020.

Rebecca Smith, education, contributed “Team teaching and learning: A model of effective professional development for teachers” (with Nicole Ralston, Jacqueline Waggoner, and student coauthor Zulema Naegele) in The Professional Educator, 43(1), 80-90, November 2020.

Stephanie Salomone, mathematics, presented “This We Believe: Personal and Mathematical Axiomatic Systems” at the San Jose State Mathematics Colloquium, December 2020.

Corey Pressman, nursing, has his artwork featured at the Waterstone Gallery group show this month. The gallery is open on weekends for those who would like to see Corey’s work in person and you can also make an appointment for a private showing. More information at the Waterstone Gallery link.

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