Virtual Service Center

New Virtual Service Center Opens for Business Aug. 6

August 1, 2014

Information services is excited to announce the release of the new Virtual Service Center (VSC). Starting August 6, campus staff and faculty can submit requests for IS services and technical support via the new website. To learn about this new online resource and how to get started using it please visit: https://wordpress.up.edu/vsc.

Please note that the Zendesk ticketing tool will be retiring on August 15. After then no new Zendesk tickets will be accepted. There will continue to be access to Zendesk for IS to close out in progress tickets and reference any legacy tickets. For information or any questions regarding the new VSC or Zendesk retirement contact the help desk at 7000 or help@up.edu.

Coming Soon: Information Services Virtual Service Center

May 26, 2014

Information services is proud to announce its new Virtual Service Center, designed to be a one stop IS support and service website for campus users. From this new web interface users will be able to submit IS service requests, search a robust knowledge base, and chat with help desk staff. In addition, users can report issues, view real time outage information, and receive timely IS communications regarding current projects and services.

The Virtual Service Center will be launched in late June. Both online and classroom based training will be available upon release. Additional training details will be provided in the near future.

The VSC will replace the current Zendesk ticketing system which will be retired later this summer. This new platform will provide the additional features of a full-service request catalog, a searchable knowledge base, a workflow engine, integrated asset and change management tools, and help desk chat. IS looks forward to better serving the campus community through the new Virtual Service Center.

For additional information please visit http://up.edu/IS.

Natalie Nelson-Marsh, communication studies, participated as a panelist at the BizWomen Coalition Thought Leader Forum on January 26. Nelson-Marsh was invited as an expert to participate in the discussion of “Organizational Transformation – The Impact of COVID on the Future of Work.” Nelson-Marsh also attended a Western States Communication Association (WSCA) Teaching Workshop about “Preparing Students to Self-Advocate and Articulate the Value of Communication to Future Employers.”

Cara (CJ) Poor, Shiley School of Engineering, coauthored “Stormwater Treatment Effectiveness of Established Lined Bioretention Facilities in Portland Oregon.” Journal of Sustainable Water in the Built Environment, 7: 05021002.

Rebecca Smith and Nicole Ralston, education, presented “Developing teacher researchers: Pedagogical approaches for supporting teacher learning in assessment, evaluation, and research.” Association of Teacher Educators (ATE) annual meeting, Virtual Conference.

Toyin Olukotun, nursing, coauthored “African American Women’s Maternal Healthcare Experiences: A Critical Race Theory Perspective.” Health Communication. 2021 Feb 20:1-2.

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