Virtual Service Center

New Virtual Service Center Opens for Business Aug. 6

August 1, 2014

Information services is excited to announce the release of the new Virtual Service Center (VSC). Starting August 6, campus staff and faculty can submit requests for IS services and technical support via the new website. To learn about this new online resource and how to get started using it please visit: https://wordpress.up.edu/vsc.

Please note that the Zendesk ticketing tool will be retiring on August 15. After then no new Zendesk tickets will be accepted. There will continue to be access to Zendesk for IS to close out in progress tickets and reference any legacy tickets. For information or any questions regarding the new VSC or Zendesk retirement contact the help desk at 7000 or help@up.edu.

Coming Soon: Information Services Virtual Service Center

May 26, 2014

Information services is proud to announce its new Virtual Service Center, designed to be a one stop IS support and service website for campus users. From this new web interface users will be able to submit IS service requests, search a robust knowledge base, and chat with help desk staff. In addition, users can report issues, view real time outage information, and receive timely IS communications regarding current projects and services.

The Virtual Service Center will be launched in late June. Both online and classroom based training will be available upon release. Additional training details will be provided in the near future.

The VSC will replace the current Zendesk ticketing system which will be retired later this summer. This new platform will provide the additional features of a full-service request catalog, a searchable knowledge base, a workflow engine, integrated asset and change management tools, and help desk chat. IS looks forward to better serving the campus community through the new Virtual Service Center.

For additional information please visit http://up.edu/IS.

Simon Aihiokhai, Theology, presented “Rethinking the Human Person Beyond the Limits of Imago Dei: Insights from the Peripheral World.” A virtual lecture given to students at The General Theological Seminary of the Episcopal Church. Tuesday, October 28, 2024. Aihiokhai also presented: “The Theologian as a Voice of Sacramental Disruption: Embracing a Curious Imagination”; “Theology as a Sacramental Discipline of Disruption: Towards a Pedagogy for a Secular World”; “Holy Disruption: Black Bodies as Sacraments of Transformation.” Sankofa Institute Scholars Meet and Greet Event, Sankofa Institute/Oblate School of Theology. San Antonio, Texas. November 8, 2024.

Anna Myers, Education, presented “Precise Feedback Instruction During Reading Intervention for Word Recognition, Fluency, and Comprehension.” Conference Session at the International Dyslexia Association. Dallas, TX. October, 2024.

Matthew Warshawsky, International Languages and Cultures, presented “‘A Woman So Perfect Keeping the Law’: The Crypto-Jewish Faith of Justa Méndez in Colonial Mexico.” The 34th Annual Conference of the Society for Crypto-Judaic Studies (presented virtually). October 27, 2024.

David Fuentes, Nursing and Health Innovations, presented “Bridging the Skills across Human and Artificial Intelligence Coaching Strategies to Boost Peer-Coaching & Self-Coaching Skills.” Co-presenter: Dave Houglum, PhD. Lightning Session of the Catholic Higher Education and AI Conference at University of Portland. The session briefly highlighted some of the innovations concerning the use of AI in leadership coaching, practice/training, and coaching ongoing developmental growth. October, 2024. Fuentes also presented: “Using Project Management Methodologies to Align General Education Assessment, Program Review, and Accreditation Simultaneously.”; “Systems-Thinking and Relationship Building to Address Accreditation and Institutional Efficiency.”; “Promoting Institutional Culture through Assessment Policy Development and Maximizing Stakeholder Engagement through Organizational Learning.” Co-presenters: S. Richards and JA Hughes. Assessment Institute in Indianapolis. October, 2024.

Dave Houglum, Director of Leadership Studies and Leadership Professor of Practice, Franz Center for Leadership, Entrepreneurship, and Innovation, presented nine, one-hour invited leadership presentations for the European Leadership Programme in Brussels, Belgium. Houglum also provided individual leadership coaching sessions to many of the programme’s Fellows and to the staff of the Jesuit European Social Center (JESC). The European Leadership Programme draws emerging leaders from across Europe to participate in a five-month leadership development programme. October 12-16, 2024.

Andrew Eshelman, Philosophy, published “Reflection and Ideal Reasons-Responsiveness.” Special issue of Midwest Studies in Philosophy honoring the work of John Martin Fischer. October 8, 2024.

Jeffrey Gauthier, Philosophy, presented “Prostitution, Harm Reduction, and Male Entitlement” and “Comments on Virginia Moscetti, ‘Contracts and Sexual Promising: A Kantian Perspective.'” Northwest Philosophy Conference, Lewis and Clark College. November 2, 2024.

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