Virtual Service Center

New Virtual Service Center Opens for Business Aug. 6

August 1, 2014

Information services is excited to announce the release of the new Virtual Service Center (VSC). Starting August 6, campus staff and faculty can submit requests for IS services and technical support via the new website. To learn about this new online resource and how to get started using it please visit: https://wordpress.up.edu/vsc.

Please note that the Zendesk ticketing tool will be retiring on August 15. After then no new Zendesk tickets will be accepted. There will continue to be access to Zendesk for IS to close out in progress tickets and reference any legacy tickets. For information or any questions regarding the new VSC or Zendesk retirement contact the help desk at 7000 or help@up.edu.

Coming Soon: Information Services Virtual Service Center

May 26, 2014

Information services is proud to announce its new Virtual Service Center, designed to be a one stop IS support and service website for campus users. From this new web interface users will be able to submit IS service requests, search a robust knowledge base, and chat with help desk staff. In addition, users can report issues, view real time outage information, and receive timely IS communications regarding current projects and services.

The Virtual Service Center will be launched in late June. Both online and classroom based training will be available upon release. Additional training details will be provided in the near future.

The VSC will replace the current Zendesk ticketing system which will be retired later this summer. This new platform will provide the additional features of a full-service request catalog, a searchable knowledge base, a workflow engine, integrated asset and change management tools, and help desk chat. IS looks forward to better serving the campus community through the new Virtual Service Center.

For additional information please visit http://up.edu/IS.

Three faculty members from International Languages and Cultures participated in the 121st annual conference of the Pacific Ancient and Modern Language Association (PAMLA), November 7-10 in Palm Springs, CA. Verena Hutter served as presiding officer and chair of both sessions on Austrian Studies. Maria Echenique presented “La Bolivia de Giorgina Levi.” Matthew Warshawsky presented “Una diáspora sefardita dentro de Sefarad: el exilio y la añoranza en la poesia de Moseh ibn Ezra.” He was also elected to serve a three-year term as a member-at-large of the PAMLA Executive Committee.

Andrew Eshelman, Philosophy, published “Religious Realism and Useful Fictions.” International Journal for Philosophy of Religion. October, 2024.

Paige Hall, Chemistry, was awarded an M.J. Murdock Charitable Trust Prize for her Analytical-Inorganic-Physical-Computational Chemistry Poster. November, 2024.

Andrew Guest, Psychological Sciences and UP Core, presented “Teaching To Spark Intellectual Curiosity: Realities and Possibilities for a Sample of College Athletes.” North American Society for the Sociology of Sport conference. Chicago, Illinois. November 1, 2024. The presentation was based on collaborative research with Stephanie Salomone, Mathematics and Engineering, and Shaz Vijlee, Engineering.

Don Norton, Performing and Fine Arts, published “30-Minute Practice Routines for Classical and Jazz Saxophone.” DANSR/Vandoren Educational Resources for Musicians (online). November 22, 2024.

The Choral Arts Ensemble of Portland, with Dr. David De Lyser, Performing and Fine Arts, serving as Artistic Director/Conductor, will perform on All Classical Portland 89.9 KQAC on Thursday, December 12, 2024 at 3 p.m. This will be the inaugural performance of the Roger O. Doyle Choral Series as part of All Classical’s Thursdays @ Three radio program. Dr. Roger O. Doyle was a UP Professor Emeritus (Performing and Fine Arts, retired 2010, passed away 2012) who conducted both the University of Portland Singers and the Choral Arts Ensemble for over 30 years.

David Fuentes, Nursing & Health Innovations, published “Leveraging Collective Expertise, Wisdom, and Guidance through Mastermind Teams.” Co-authors: Hughes JA, White A, Kuo G, Parmar J. American Journal of Pharmaceutical Education. January, 2024.

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