Student Success While Learning Online

While your student settles into their new routine of online learning, they should not assume that online classes are easier. This is not a time for students to shy away from asking for help – UP’s services are available virtually and ready to assist students! Check out these tools and resources available to UP students to assist them in their remote learning, as well as resources available for you in your efforts to support them. Now more than ever, students need a strong support system to lead them to success. We’re all in this together.

Adjusting to Online Learning

Things may feel out of control right now. Your student may be facing a lot of unknowns and disruptions. Students should try to be patient with themselves, their classmates, and their instructors during this time. Making a plan and adjusting their study habits may help them feel even a little sense of control. Students can use this resource page as a starting point.

Utilizing Online Resources

Students, faculty, and employees around the world are all adjusting to online platforms not previously used. While there will be a learning curve, it’s important to have patience and grace with ourselves. During this period of online learning, UP encourages students to use the tool Microsoft Teams. All students have access to the Microsoft Teams app, a robust platform that allows you to chat, meet, call, and collaborate all in one place, no matter where you are. You can even share your screen and share/edit documents within the platform.

Specific to students, Teams can be used for activities such as:

  • Online study groups
  • 1:1 meetings with professors
  • Academic advising appointments for registration
  • Meeting with professors
  • Online tutoring with the Learning Commons
  • Sharing coffee “virtually” with a UP peer

Shepard Academic Resource Center

The Shepard Academic Resource Center is ready to meet students online using Microsoft Teams! Students can learn more on the SARC website.

Learning Commons

Virtual tutoring is available to students in many subjects. Students can schedule appointments and learn what tutoring is available by visiting the Learning Commons website.

Learning Assistance

Br. Thomas Giumenta, C.S.C., the University’s learning assistance counselor, is available to assist students in developing learning strategies and skills. Students can easily make an appointment online.

Parent Tips & Resources

Our partners at CollegiateParent created this great resource to share updated news and important information related to the coronavirus and its impact on college students and families. Parents are encouraged to check out the following two articles!

For our senior families, this letter is poignant as well (and still very applicable to college seniors). We are thinking about you and hope you will share the letter’s sentiments with your student.

Midterm Resources and Proxy Reminders

I can still remember the time I received my first set of college midterm grades – and the disbelief I experienced after realizing how different that process was from high school exams. With so many recent changes, newly found independence, and expectations of what college is “supposed” to look like, the increased academic pressure felt like a tornado devastating the city I was trying to build around me.

Now it’s your student’s turn to venture into the unknown. It may seem early in the semester, but midterms creep up quickly! Students may have come back to school determined to adjust their study habits after the fall term. Some could feel residual homesickness after catching a month-long breather with those they love. Students may be inspired by the thought of a fresh start, or melancholy from the lack of sun they are receiving (we all need some more Vitamin D!). When you put all these factors into the blender of school (and soon midterms), your child may be experiencing something much harder to swallow than they anticipated.

As parents, you might feel powerless to help. Or you may feel that your student should be doing exactly what you did when you were a student. It worked for you, right? But at the core of the college experience is teaching newly independent adults to manage the sea of struggles and obstacles they’ll face with resiliency, with integrity, and in collaboration with others. And that is something you can help your student with!

Start a conversation!

As a parent, checking in and asking appropriate, reflective questions may help give your student perspective while they navigate their academics. Questions about study habits may inspire students to look at these habits differently or to try out a new form of study. Finding the study habits that fit the student’s most effective learning style may assist in their work. A lot of information on different learning styles is available online, such as this article.

Another way to look at an effective conversation with your student is to “test the waters” by asking questions that help give you a sense of where their stress and anxiety levels lie pertaining to upcoming tests. This can be followed up with “lowering the temperature” resource recommendations–you can provide encouragement and specific resources (see below) that will help students practice resilience and seek the support they need.

As always, a simple show of support from you as a parent is always effective. I may be biased, but you should also never underestimate the power of a quick $5 Venmo with an encouraging text wishing them luck on their exams and to treat themselves to a coffee!

How UP can help

Now, let’s get tangible. The University of Portland offers a wide array of assistance for students. Your student might just need a little nudge towards getting help.

The Learning Commons, in collaboration with the Department of Communication Studies, offers peer consulting in our Speech and Presentation Lab and Groupwork Lab. These peer tutors are accomplished in the areas of presenting and working with groups, and they are trained by the Learning Commons in tutoring approaches. The Learning Commons collaborates with a plethora of campus partners to support multiple realms of study including:

Learning Assistance Counseling teaches students learning strategies and skills — like those in their Academic Toolkit  — enabling them to become successful students and future professionals. Many students find the demands of college level academic work to be greater than anticipated, so it’s important for students to find help in adjusting to this new work-load. Students can work with the learning assistance counselor to develop and refine the skills and tools necessary to best meet the student’s needs.

The Shepard Academic Resource Center offers a number of resources to students, including a “Your First Year in College” page where students can find advising and various relevant articles amongst other things to support this step of the journey.

If you notice your student’s grades are dropping significantly or that the stress of study is becoming overwhelming (and you’re concerned about their physical, emotional, academic or personal health) please submit an Early Alert. UP’s Early Alert system is a consolidated effort to provide students with the help they need in a timely manner. This system allows relevant campus partners to stay connected with the individual needs of our students, as well as begin a process of outreach and invitation for them.

Proxy Reminders

You may be wondering how to learn your student’s midterm grades. The first and best way is to ask them and then follow up with intentional questions. Questions could include:

  • Have you checked your midterm grades in Self Serve?
  • What grades are posted?
  • Have you sought out resources through the Shepard Academic Resource Center?

In addition to having a conversation with your student, Parent Proxy is also available as a tool. “Proxy access” provides an opportunity for University of Portland students to grant access to family members or other designated individuals to view certain student information online or to speak with specific departments regarding the student. The most common scenario for granting Proxy access is so that a family member can view a student’s grades or tuition invoices via the UP Self Serve portal. The person being granted access to the student’s information is referred to as the “proxy”.

If your student has added you as a Proxy through Self-Serve for the student information view, you have permission to view their grades. You can access grades online via the Banner Self Serve Proxy system.


The bottom line is we care, and that’s why we’re here. You care, and that’s why you’re here too. When we come together in support, we can build a foundation that our students–your children–can build upon. Let’s help them dream big, build high, and stay sturdy throughout it all.


Jalen Hall is the Assistant Hall Director of Schoenfeldt Hall at the University of Portland, as well as a graduate intern in the Office of Alumni & Parent Relations.

Preparing Engineers through Partnerships

From their first year to their last year, students in the Donald P. Shiley School of Engineering undergo targeted and specific experiences to prepare them for their professional futures. These experiential learning opportunities, both in and out of the classroom, are encouraging students to mindfully engage in the process of discovering their paths. The first year focuses on Exploration, the second and third years focus on Engagement, and the capstone Experience brings it all together before graduation.

Exploration – Introductions to Professional Development

Most first-year students are worried about getting good grades, making new friends, getting (barely) enough sleep, and establishing parental independence. Rarely are first-year students thinking about career paths, job opportunities, and professional networking. During 2019–2020, the Shiley School of Engineering incorporated a new effort to encourage intentional and meaningful professional development amongst students who have just arrived on The Bluff. 

As part of the first-year engineering and computer science sequence of courses, students participate in the Career Passport to explore career opportunities in engineering fields. Passport activities include:

  • Monthly Lunch with an Engineer Series – Students meet with industry representatives in their major for an informal lunch on campus to hear about careers in a variety of fields.
  • Career Crawls – Students tour multiple companies in an industry, hear from an alumni panel, and talk with HR professionals.
  • Industry Nights – Alumni and industry contacts present on a variety of themes in a panel format. This allows students to hear about industry trends, developing technology, and opportunities in the field.
  • Club Involvement – Students attend club meetings with student interns and industry speakers to hear about careers in a field relevant to the club.

Engagement – Internships and Networking

Second and third-year students are usually focused on their fundamental (i.e., hardest) engineering coursework. They have more-or-less developed social networks, study habits, and routines, and are ready to think a little bit more about their futures. Many co-curricular activities and experiential learning programs provide opportunities for students to start engaging with their career exploration and narrowing down their options toward a clear career path.

  • SHPE STEM Career Expo – In October, the Shiley School of Engineering, the UP Career Center, and the student chapter of the Society of Hispanic Professional Engineers host the SHPE STEM Career Expo featuring lightning round presentations from 25–30 companies and open networking for job and internship opportunities.
  • SWE STEM Career Fair – In February, the Shiley School of Engineering partners with the UP Career Center and the student chapter of the Society of Women Engineers to host the SWE STEM Career Fair, welcoming more than 50 employers to meet with students in engineering and STEM majors.
  • Networking Events – Together with the Pamplin School of Business, the Shiley School of Engineering hosts three outpost networking sessions (over school breaks) in San Francisco, Honolulu, and Seattle for students to meet with companies who hire engineering students for jobs and internships.
  • MECOP Internship Program – Shiley students can participate in two 6-month long co-op internships at one of 150 companies in the Northwest through the MECOP internship program.

Experience – Capstone Projects

As our students near the end of their college experience, they are ready for meaningful professional experiences, deep interactions with industry, and culminating projects that help them integrate their education. The Shiley Project Hub (our capstone program) has been developing over the last few years to increase industry participation while still leaving room for creativity and entrepreneurship.

  • Industry Sponsored Projects – More than 75% of capstone projects are currently sponsored by industry, government, or nonprofit partners. These partnerships provide meaningful opportunities for students to work on real-life engineering challenges with engineers in a field they are interested in pursuing a career.
  • Creative and Entrepreneurial Student Projects – Some of the best projects are proposed by passionate students with a creative idea that they want to pursue through capstone. Engineering students and students in our Entrepreneur Scholars program (managed through the UP Franz Center) can develop a project in partnership with a faculty advisor.
  • Competition Projects – Shiley students can also participate in legacy competition projects as part of the capstone program. Competition teams include the NASA Robotic Mining Competition, the ASHRAE Integrated Sustainable Building Competition, the Electric Vehicle Grand Prix, and the SAE Aero Design Competition.
  • Showcase Events – Capstone teams present posters at the Winter Poster Showcase in December and final oral presentations at Founders Day or the Shiley Showcase in April. These showcases provide students the chance to present to both internal (faculty/student) as well as external (industry partners) audiences. The April events are a sort of grand finale to their college experience, celebrating the significant work accomplished through their time at the Shiley School of Engineering.

What’s Next – Growing Partnerships

The Shiley School of Engineering has been working hard for several years to develop students’ confidence and experiences around their own professional development. The goal is to have these various professional development experiences intertwined seamlessly through the four-year curriculum. 

To continue to build meaningful opportunities for students to engage with industry through professional development programming, the Shiley School of Engineering is always looking for new partners! If you are interested in getting involved, please visit the industry and community partners page or contact Kate Rohl.


Kate Rohl is the Industry Relations Manager for the Donald P. Shiley School of Engineering.

Shaz Vijlee is an Assistant Professor of Mechanical Engineering and coordinates the introduction to engineering program for first-year students.