Professor Brian Adams
“What the research has shown is that customers tend to use digital or online banking not as a substitute, but as a complement to in-person branch bank services,” Adams said. “There is still the need for in-person services when customers have something more complex, beyond moving money between their accounts or depositing or withdrawing.”
Dr. Brian Adams, #UPPamplin Professor of #Finance tapped by OregonLive for this article reported by Kristine de Leon on the rapid closure of banks.
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