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2016 Clark Library Satisfaction Survey

  • Home
  • Undergraduate Students
    • Value of Library Materials
    • Confidence in Performing Research-Related Activities
    • Preferred Method of Receiving Library Assistance
    • Usefulness of Reference/Instruction Support
    • Librarian Assistance / Paper Quality
    • Satisfaction with Library Physical Environment
    • Satisfaction with Library Staff and Services
    • Satisfaction with Digital Lab
    • Preferred Method of Receiving Library Updates
  • Faculty
    • Value of Library Materials
    • Usefulness of Library Reference Services
    • Contribution to Academic Work
    • Undergraduate Research Ability
    • Graduate Research Ability
    • Satisfaction with Staff and Services
    • Satisfaction with Digital Lab
    • Preferred Method of Receiving Updates
  • On-Campus Graduate Students
    • Value of Library Materials
    • Confidence in Performing Research-Related Activities
    • Librarian Assistance / Paper Quality
    • Preferred Mode for Receiving Assistance
    • Usefulness of Reference/Instructional Support
    • Satisfaction with Library Physical Environment
    • Satisfaction with Library Staff and Services
    • Satisfaction with Digital Lab
    • Preferred Method of Receiving Library Updates
  • Off-Campus Graduate Students
    • Value of Library Materials
    • Confidence in Performing Research-Related Activities
    • Preferred Method for Receiving Library Assistance
    • Usefulness of Reference/Instructional Support
    • Satisfaction with Library Staff and Services
    • Preferred Method of Receiving Library Updates
  • Staff
    • Value of Library Materials
    • Usefulness of Reference/Instructional Support
    • Contribution of Library Resources
    • Satisfaction with Library Staff and Resources
    • Satisfaction with Digital Lab
    • Preferred Method of Receiving Updates

Usefulness of Reference/Instructional Support – On Campus Graduates

Graduate students rate the Library Chat service highly, followed by librarian assistance outside of classes and online subject and course guides.

The Library offers several support tools to help graduate students manage their research life:

  • RefWorks — formats citations in APA, Chicago, MLA, etc. style
  • Library Chat — connects to the Research Desk
  • Assignment Calculator — helps manage time
  • LibX Library Toolbar — allows quick search for library materials at UP and beyond

Compare responses to this question:
Faculty | Staff | Undergraduates | Off-Campus Graduates

[su_table]

Very + Somewhat Useful Not Useful+ Somewhat Not Useful Select Thumbnail to View Chart
Library Chat service 86.7% 13.4% Usefulness of Reference/Instructional Support - On Campus Graduate_Library Chat
Reference/research librarian assistance outside of classes 80.0% 5.8% Usefulness of Reference/Instructional Support - On Campus Graduate_Reference Assistance
Subject/course guides on the UP library website 78.2% 18.7% Usefulness of Reference/Instructional Support - On Campus Graduate_Course Guides
Library page on PilotsUP 76.6% 2.1% Usefulness of Reference/Instructional Support - On Campus Graduate_PilotsUP
Online library tutorials and handouts 75.0% 8.4% Usefulness of Reference/Instructional Support - On Campus Graduate_Online Tutorials
Assignment Calculator project management tool 66.6% 22.2% Usefulness of Reference/Instructional Support - On Campus Graduate_Calculator Tool
RefWorks (Citation management software) 64.5% 16.2% Usefulness of Reference/Instructional Support - On Campus Graduate_RefWorks
Classes with librarians 61.2% 16.7% Usefulness of Reference/Instructional Support - On Campus Graduate_Classes
Research Desk help from student assistants 58.3% 19.4% Usefulness of Reference/Instructional Support - On Campus Graduate_Research Assistants
LibX Library Toolbar browser plugin 57.0% 21.4% Usefulness of Reference/Instructional Support - On Campus Graduate_LibX

[/su_table]

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Questions? Contact Heidi Senior, senior@up.edu

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