We asked faculty to rate the usefulness of various library services: librarian reference assistance, instant messaging, subject guides, etc. and calculated ratings after excluding those who don’t use the service. As in the 2011 survey, reference assistance received the largest number of “Very Useful” responses.
Some services saw a large increase in faculty rating them useful; for example 23.3% of 2011 faculty said that our instant messaging / Library Chat service was useful, and in 2016 the percentage grew to 62.7%. Subject guides, tutorials and handouts, and RefWorks all received around 20% higher ratings than 5 years ago.
The Library Toolbar and Pilot Scholars received low ratings but are worth getting to know; the Toolbar increases faculty productivity while Pilot Scholars increases the visibility of faculty research.