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2016 Clark Library Satisfaction Survey

  • Home
  • Undergraduate Students
    • Value of Library Materials
    • Confidence in Performing Research-Related Activities
    • Preferred Method of Receiving Library Assistance
    • Usefulness of Reference/Instruction Support
    • Librarian Assistance / Paper Quality
    • Satisfaction with Library Physical Environment
    • Satisfaction with Library Staff and Services
    • Satisfaction with Digital Lab
    • Preferred Method of Receiving Library Updates
  • Faculty
    • Value of Library Materials
    • Usefulness of Library Reference Services
    • Contribution to Academic Work
    • Undergraduate Research Ability
    • Graduate Research Ability
    • Satisfaction with Staff and Services
    • Satisfaction with Digital Lab
    • Preferred Method of Receiving Updates
  • On-Campus Graduate Students
    • Value of Library Materials
    • Confidence in Performing Research-Related Activities
    • Librarian Assistance / Paper Quality
    • Preferred Mode for Receiving Assistance
    • Usefulness of Reference/Instructional Support
    • Satisfaction with Library Physical Environment
    • Satisfaction with Library Staff and Services
    • Satisfaction with Digital Lab
    • Preferred Method of Receiving Library Updates
  • Off-Campus Graduate Students
    • Value of Library Materials
    • Confidence in Performing Research-Related Activities
    • Preferred Method for Receiving Library Assistance
    • Usefulness of Reference/Instructional Support
    • Satisfaction with Library Staff and Services
    • Preferred Method of Receiving Library Updates
  • Staff
    • Value of Library Materials
    • Usefulness of Reference/Instructional Support
    • Contribution of Library Resources
    • Satisfaction with Library Staff and Resources
    • Satisfaction with Digital Lab
    • Preferred Method of Receiving Updates

Usefulness of Reference/Instructional Support – Off Campus Graduates

Off-campus graduate students give high ratings to librarian assistance outside of classes, followed by RefWorks citation management software and online tutorials and handouts.

The Library offers several support tools to help graduate students manage their research life:

  • RefWorks — formats citations in APA, Chicago, MLA, etc. style
  • Library Chat — connects to the Research Desk
  • Assignment Calculator — helps manage time
  • LibX Library Toolbar — allows quick search for library materials at UP and beyond

The percentages presented below exclude respondents who had not yet used or were not aware of those services; the number of respondents who reported using a service is represented by “(n = x)” below each item. the bar charts present the full range of responses.

Compare responses to this question:
Faculty | Undergraduates | On-Campus Graduates | Staff

[su_table]

Very + Somewhat Useful Not Useful+ Somewhat Not Useful Select Thumbnail to View Chart
Reference/research librarian assistance outside of classes
(n = 13)
92.3% 0.0%
Usefulness of Reference/Instructional Support - Off Campus Graduate_Reference Assistance
RefWorks (Citation management software)
(n = 12)
91.7% 8.3% Usefulness of Reference/Instructional Support - Off Campus Graduate_RefWorks
Online library tutorials and handouts
(n = 10)
80.0% 0.0% Usefulness of Reference/Instructional Support - Off Campus Graduate_Online Tutorials
 Library Chat service
(n = 12)
75.0% 8.3% Usefulness of Reference/Instructional Support - Off Campus Graduate_Library Chat
Subject/course guides on the UP library website
(n = 14)
71.4% 7.1% Usefulness of Reference/Instructional Support - Off Campus Graduate_Course Guides
Research Desk help from student assistants
(n = 12)
66.6% 16.7% Usefulness of Reference/Instructional Support - Off Campus Graduate_Research Assistants
Library Page on PilotsUP
(n = 14)
64.3% 14.3% Usefulness of Reference/Instructional Support - Off Campus Graduate_PilotsUP
Classes with librarians
(n = 15)
60.0% 26.7% Usefulness of Reference/Instructional Support - Off Campus Graduate_Classes with librarians
LibX Library Toolbar browser plugin
(n = 3)
66.6% 33.3% Usefulness of Reference/Instructional Support - Off Campus Graduate_LibX
Assignment Calculator project management tool
(n = 1)
100.0% 0.0% Usefulness of Reference/Instructional Support - Off Campus Graduate_Calculator Tool

[/su_table]

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Questions? Contact Heidi Senior, senior@up.edu

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