Usefulness of Reference/Instruction Support

We asked staff to rate the usefulness of the library’s support services that we thought they might use:

Research Desk help from student assistants
Library Chat service
Subject/course guides on the UP library website
Online library tutorials and handouts
LibX Library Toolbar browser plugin

While some staff had used these services, many had not used the services or were not aware of them. We encourage staff to contact the library if they’re interested in learning more.

We asked Undergraduates and Off-Campus and On-Campus Graduate Students and Staff to rate the usefulness of various research support services; see their responses:
| Undergraduates | Off-Campus Graduates | On-Campus Graduates

[su_table]

	Very + Somewhat Useful	Haven’t Yet Used	Not Aware of Service
Research Desk help from student assistants	47.4%	42.1%	0.0%
Library Chat service	36.8%	42.1%	15.8%
Subject/course guides on the UP library website	21.0%	68.4%	5.3%
Online library tutorials and handouts	15.8%	52.6%	10.5%
LibX Library Toolbar browser plugin	0.0%	57.9%	36.8%

[/su_table]