Results show overall satisfaction with library staff and services. Compare with results from a similar question on the 2011 survey. Generally, satisfaction increased for services common to both surveys, except for printing.
The percentages presented below exclude respondents who had not yet used or were not aware of those services; the bar charts present the full range of responses.
Compare responses to this question:
Faculty | Staff | Off-Campus Graduates | Undergraduates
[su_table]
| Very + Somewhat Satisfied | Not Satisfied + Somewhat Dissatisfied | Select Thumbnail to View Chart | |
| Expertise of library staff | 97.6% | 0.0% |  |
| Helpfulness and approachability of library staff | 95.5% | 0.0% |  |
| Online access from outside the library to services and resources | 90.0% | 4.0% |  |
| Helpfulness and approachability of library student workers | 89.1% | 2.2% |  |
| Summit borrowing (obtaining books/DVDs held by other academic libraries in WA, OR, and ID) | 86.5% | 10.8% |  |
| Interlibrary loan (UP ILLiad, obtaining articles/books not held by UP or Summit) | 84.6% | 15.4% |  |
| Course reserves | 80.0% | 10.0% |  |
| Computer support from Information Services student worker at main desk | 73.3% | 10.0% |  |
| Scanning in library | 68.2% | 9.0% |  |
| Printing in library | 66.7% | 18.2% |  |
[/su_table]