Satisfaction ratings are on par with past surveys; see for example the results from the 2011 survey.
The percentages presented below exclude respondents who answered “N/A”; the bar charts represent the full range of responses.
Compare responses to this question:
Staff | Undergraduates | Off-Campus Graduates | On-Campus Graduates
[su_table]
| Very + Somewhat Satisfied | Dissatisfied + Somewhat Dissatisfied | Select Thumbnail to View Chart | |
| Expertise of library staff | 99.2% | — |  |
| Helpfulness and approachability of library staff | 98.3% | 0.8% |  |
| On campus access to library resources | 96.0% | 1.6% |  |
| Summit borrowing (obtaining books/DVDs held by other academic libraries in WA, OR, and ID) | 94.5% | 1.8% |  |
| Off campus access to library resources | 94.2% | 1.6% |  |
| Interlibrary loan (UP ILLiad, obtaining articles/books not held by UP or Summit) | 94.0% | 2.6% |  |
| Process of requesting that the library purchase resources for its collection | 91.8% | 1.0% |  |
| Placing course materials on reserve | 90.6% | — |  |
[/su_table]