High marks (over 80% satisfaction) all around for library staff, student workers, and various services! Highest rated: expertise of library staff; course reserves, and helpfulness and approachability of library staff.
The percentages presented below exclude respondents who had not yet used or were not aware of those services; the bar charts represent the full range of responses.
Compare responses to this question:
Faculty | Staff | Off-Campus Graduates | On-Campus Graduates
[su_table]
| Very + Somewhat Satisfied | Not Satisfied + Somewhat Dissatisfied | Select Thumbnail to View Chart | |
| Expertise of library staff | 95.2% | 0.8% |  |
| Course reserves | 94.2% | 0.8% |  |
| Helpfulness and approachability of library staff | 93.3% | 0.4% |  |
| Online access from outside the library to services and resources | 92.9% | 1.2% |  |
| Helpfulness and approachability of library student workers | 90.8% | 4.8% |  |
| Summit borrowing (obtaining books/DVDs held by other academic libraries in WA, OR, and ID) | 90.4% | 2.1% |  |
| Interlibrary loan (UP ILLiad, obtaining articles/books not held by UP or Summit) | 90.4% | 0.8% |  |
| Computer support from Information Services student worker at main desk | 83.2% | 8.0% |  |
| Printing in library | 82.0% | 3.3% |  |
| Scanning in library | 82.0% | 3.8% |  |
[/su_table]