We asked undergraduate students to rate the usefulness of various research support services: classes with librarians, student and librarian reference assistance, Library Chat, subject & course guides, etc. Among all respondents, our new subject & course guides take first place, followed by the library page in PilotsUP.
We learned that many undergraduates are not aware of these support tools the Library offers that could make their life easier:
- RefWorks — formats citations in APA, Chicago, MLA, etc. style
- Library Chat — connects to the Research Desk
- Assignment Calculator — helps manage time
- LibX Library Toolbar — allows quick search for library materials at UP and beyond
The percentages presented below exclude respondents who had not yet used or were not aware of those services; the bar charts represent the full range of responses.
Compare responses to this question:
Faculty | Staff | Off-Campus Graduates| On-Campus Graduates
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| Very + Somewhat Useful | Not Useful+ Somewhat Not Useful | Select Thumbnail to View Chart | |
| Subject/course guides on the UP library website (link) | 76.9% | 7.1% |  |
| Library page on PilotsUP | 75.8% | 10.7% |  |
| Research Desk help from student assistants | 69.7% | 12.6% |  |
| Online library tutorials and handouts | 68.7% | 10.7% |  |
| Reference/research librarian assistance outside of classes | 68% | 11.7% |  |
| RefWorks (Citation management software) (link) | 68% | 8.3% |  |
| Library Chat service (link) | 62.1% | 12.8% |  |
| Assignment Calculator project management tool (link) | 56.2% | 19.5% |  |
| LibX Library Toolbar browser plugin (link) | 52.6% | 20.1% |  |
| Classes with librarians | 46.6% | 27.5% |  |
[/su_table]