• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar

2016 Clark Library Satisfaction Survey

  • Home
  • Undergraduate Students
    • Value of Library Materials
    • Confidence in Performing Research-Related Activities
    • Preferred Method of Receiving Library Assistance
    • Usefulness of Reference/Instruction Support
    • Librarian Assistance / Paper Quality
    • Satisfaction with Library Physical Environment
    • Satisfaction with Library Staff and Services
    • Satisfaction with Digital Lab
    • Preferred Method of Receiving Library Updates
  • Faculty
    • Value of Library Materials
    • Usefulness of Library Reference Services
    • Contribution to Academic Work
    • Undergraduate Research Ability
    • Graduate Research Ability
    • Satisfaction with Staff and Services
    • Satisfaction with Digital Lab
    • Preferred Method of Receiving Updates
  • On-Campus Graduate Students
    • Value of Library Materials
    • Confidence in Performing Research-Related Activities
    • Librarian Assistance / Paper Quality
    • Preferred Mode for Receiving Assistance
    • Usefulness of Reference/Instructional Support
    • Satisfaction with Library Physical Environment
    • Satisfaction with Library Staff and Services
    • Satisfaction with Digital Lab
    • Preferred Method of Receiving Library Updates
  • Off-Campus Graduate Students
    • Value of Library Materials
    • Confidence in Performing Research-Related Activities
    • Preferred Method for Receiving Library Assistance
    • Usefulness of Reference/Instructional Support
    • Satisfaction with Library Staff and Services
    • Preferred Method of Receiving Library Updates
  • Staff
    • Value of Library Materials
    • Usefulness of Reference/Instructional Support
    • Contribution of Library Resources
    • Satisfaction with Library Staff and Resources
    • Satisfaction with Digital Lab
    • Preferred Method of Receiving Updates

Preferred Method for Receiving Library Assistance – Undergraduates

We asked, “If you needed library assistance with research-related-activities, how would you prefer to receive it?” and offered a list of delivery methods, plus the list of research-related activities from question 3.

Results showed that the same methods were preferred across the board, but that certain methods seemed to be correlated with specific research-related activities.

See below for details.

Compare with responses from graduate students:
Off-Campus Graduates | On-Campus Graduates

Which methods are preferred for delivery of library assistance?

[su_table]

Average Number of Respondents Percentage of total (n=573)
Online guide 307.9 53.7%
Drop-in
at Research Desk
198.7 34.7%
Print handout 179.6 31.3%
Librarian instruction
during class time
146.8 25.6%
Video tutorial 99.3 17.3%
By appointment 80.9 14.1%
Workshop
Outside of Class
32.8 5.7%
Other 9.6 1.7%

[/su_table]

Which stage in the research process is best addressed by each method?

[su_table]

First choice Second choice
Print Handout Incorporating sources into your paper Citing sources correctly
Online Guide Citing sources correctly Incorporating sources into your paper
Video tutorial Searching within library databases Figuring out how to get or request full text
Librarian instruction during class time Figuring out which library databases to use Evaluating sources (e.g. determining quality, validity, bias)
Workshop outside of class time Citing sources correctly Understanding the ethics of using information
Drop-in at Research Desk Choosing a research topic Narrowing a research topic
By appointment Choosing a research topic Narrowing a research topic

[/su_table]

Primary Sidebar

About

Questions? Contact Heidi Senior, senior@up.edu

Copyright © 2025 · News Pro with Full Header On Genesis Framework · WordPress · Log in